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Shipping Terms & Conditions

We retain ownership of Product/s You order until payment is received in full for those Products. Risk (including without limitation risk of loss or damage) and title for products purchased from this Website or any partner website’s pass to you upon delivery of the items to You.

Subject to these Terms, we will supply the Product/s shown on your order confirmation. When an order is placed, it will be delivered to the address designated by You as long as that delivery address is compliant with the delivery restrictions contained on this Website. Upon Your order being ready for delivery, Sleep Sophie may email or Facebook Message to you a tracking number. We will use our reasonable endeavours to meet our stated timeframes for delivery. However, many factors (some of which are beyond our control) can affect these timeframes and we cannot guarantee that they will always be met. We reserve the right to amend our stated timeframes without notice to You.

In purchasing Product or Products you agree to accept delivery of the Product/s. If you are not able to accept delivery you must advise Sleep Sophie before a delivery is attempted.

Any and all failed delivery attempts made by a courier will be charged to the purchaser at full price. We will make reasonable attempts to contact You before delivery to ensure You are able to accept the Product.

Our range of products or services may have limited quantities and are subject to return or exchange only according to our Return Policies applicable to that Product. The inclusion of any products on this Website at a particular time does not imply or warrant that these Products or services will be available at any time. We will endeavour to include a statement on the Website once we are aware that a particular Product is out of stock, but we are under no obligation to do so. We reserve the right to notify you that Products You have ordered have become unavailable. In the event that you order a Product from the Website and we later inform you that we no longer stock the Product you had originally ordered:

(a) we will not charge you for the Product that we have not supplied to you;

(b) we will contact you to discuss whether we are able to provide you with a substitute Product; and

(c) except as required by law (including the Australian Consumer Law), we will not be liable to you for any resulting loss).

We have made every effort to display as accurately as possible the colours and images of our Products. We cannot guarantee that your computer monitor’s display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our Products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Products or services that we offer. All descriptions of Products or Product pricing are subject to change at any time without notice, at Sleep Sophie’s sole discretion. We reserve the right to discontinue any Product at any time.