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Frequently Asked Questions

  • Are Adjustable Beds Good For Lower Back Pain?
    Back pains are probably the most common health problem faced by many, across the globe. Contrary to popular belief, back pain can be faced by people of all age groups. There are many reasons that may cause lower back pain, with posture being the most common reason. Bad posture or even sitting for too long can immensely increase the pressure on the lower back resulting in unbearable pain. Exercise regimes and injury are other common reasons. While each one of us, at some point in life, may suffer from lower back pain it is important to take immediate action to prevent and cure it. Ignoring or prolonging care will not only increase the pain but may also lead to further damage. Lower back pain can restrict mobility and make it impossible to carry out even the simplest of necessary chores. It’s important to first determine the cause of your back pain and then take necessary action.   Adjustable beds for back pain Adjustable beds can adjust to the specific needs of the user. Using an adjustable bed when suffering from chronic back pain is highly recommended as it can help you find the right position and posture that reduces the pressure and enhances your comfort. Sleeping with the bed slightly inclined releases pressure from the spine and supports the body for a night of enhanced sleep. This position may also improve the blood circulation that in turn can better the condition by reducing inflammation or soreness of damaged tissues of the affected area. While using pillows to incline may seem like a good idea, this can cause further damage as the position cannot be controlled while sleeping. An adjustable bed is thus a more effective and long term solution to ease and may even help to reduce or eliminate back pain.   Adjustable beds enhance mobility When experiencing back pain it often effects the sufferers' ability to simply move around. Getting up or lying down on a bed may also increase the pain. An adjustable bed can help solve this problem. With an inclined position, the user can get in and out of bed more easily without causing undue pressure on their back. An adjustable bed has helped many people relieve back pain and enjoy a good sleep thus making it a great investment for one’s health and life. Back pain can cause havoc to normal routines and an adjustable bed can help you avoid that.  
  • Can I still use my headboard or bedframe?
    The shortest and simplest answer to that question is, YES!   Yes, adjustable beds can have headboards and in most cases will fit inside your current bed frame, although some small alterations may be required. Many people prefer having an adjustable bed with a headboard, while others prefer to keep their bed frame. Because the range of Sophie Premier Plus Adjustable Beds are designed to fit seamlessly into most decors, you may opt to have no headboard or bed frame. An adjustable bed moves up and down from the end where the headboard is, however, this in no way restricts the movement or compromises on its use. All you need is an adjustable bed base that allows you to attach a headboard. The Premier Plus range of Adjustable Beds have optional headboard adaptors, making attaching a headboard a very simple and easy process. Fitting our Adjustable Bed into an existing bed frame can be a little more tricky. A lot of bed frames have support bars that encroach on the area occupied by the electric adjustable base. These support bars are typically designed to support a mattress, which is the most common use for bed frames. By simply removing these support bars or any slats, the adjustable bed simply fits directly into the bed frame. As the bed frame doesn't support any weight, removing these support bars has little to no effect on the structural integrity of the bed frame. If your bed frame is a high value or family heirloom, it is recommended you engage a suitably qualified tradesperson to make any adjustments.
  • Can Adjustable Beds Help Sleep Apnea?
    In independent scientific trials, it was found that body positions achievable by using an adjustable bed can significantly assist with Sleep Apnea. The scientific trials showed that thoracic (upper body) elevations of greater than 30 degrees significantly improved the sleep quality of Sleep Apnea sufferers. Sleep Apnea is a common disorder faced by many across the country. It is responsible for many thousands of lost sleep hours every single night here in Australia. It’s a condition where the air passage is obstructed during sleep causing snoring, or restricted breathing and even results in periods of no breathing at all. While most Sleep Apnea sufferers are usually diagnosed by their partners, due to the impact it has on their own sleep (loud snoring etc), it is actually the sufferer that is at greatest risk. Recent research into Sleep Apnea has shown it can increase your risk of recurrent heart attack, stroke and abnormal heartbeats, such as atrial fibrillation, type 2 diabetes and liver issues. Many diagnosed sufferers will be advised to wear a CPAP mask during sleep, however, these can be very uncomfortable, loud and hard to get used too. This is why more and more sufferers are turning to adjustable beds to help eleviate symptoms of Obstructive Sleep Apnea, Central Sleep Apnea or Complex Sleep Apnea syndrome.
  • Do Adjustable Beds Help With Snoring?
    Whether they help you or not, they will definitely help your partner! Jokes aside, adjustable beds may be the perfect solution to minimise and even completely stop snoring. Snoring is caused by many reasons with constricted airways, Sleep Apnea and overweight being the most common. An adjustable bed, with a head elevation over 30 degrees, allows your body to be in such a position that your airways are not restricted, which may allow for a snore-free night. Adjustable beds are no longer restricted to just hospitals, as they are rapidly making their way into people’s homes, with everyone from elite athletes through to our beloved seniors.   Hello Adjustable Beds; Bye Bye Snoring! Snoring is probably the most common problem that disturbs sleep for many. While there may be many people giving you different advice, the most effective solution may be using an adjustable bed. In fact, adjustable beds offer benefits to relieve, many other common problems that disturb sleep, like Acid Reflux, acidity or heartburn, sleep apnea, lower back pains, and other joint pains and even better mental health. An adjustable bed may also help to improve the blood circulation in the body, thereby reducing common aches and pains. This also improves ones overall health and negates problems such as exhaustion and stress. Bad posture through the day and even while sleeping is another cause for many health problems. With an adjustable bed you can control your posture and ensure there’s no negative impact. So yes, adjustable beds can be extremely helpful for avoiding snoring along with many other health and sleep benefits. Adjustable beds can greatly enhance one’s sleep patterns and routines. People using adjustable beds are known to sleep better and wake up more refreshed. Don’t let snoring get in the way of your or other’s sleep!  
  • For which symptoms should I get the adjustable bed?
    If you or your loved one currently suffers from any of the health ailments such as broken and restless sleep, back pain, sinus, cold and hot feet, swelling in legs, neck, shoulder, hip or knee pain, reflux, arthritis, asthma, reduced mobility, hiatus hernia, diabetes, sleep apnea, fatigue during the day, fibromyalgia, fluid retention, stress and anxiety, or/ and respiratory problems, then you should definitely consider chatting with one of our customer service specialists about how the Sophie range of Premier Plus Adjustable Beds may be able to help.
  • Are adjustable beds dangerous?
    Adjustable beds by Sophie use highly advanced technologies like the tri-layer dream foam mattress technology, LED under-bed lighting, USB connectivity & charging and advanced tablet control via our APP.  Like our clients say, the Therapeutic Adjustable Beds help to manage sleep quality and the body positioning during sleep, which actually reduces dangers at the same time providing immeasurable rejuvenating effects, comfort, and pleasure.
  • Does the NDIS cover adjustable beds?
    If you are a participant on the National Disability Insurance Scheme (NDIS) and have the budget available for assistive technology, then you may have your purchase with Sophie covered by your NDIS funds. In actual fact, being an approved supplier, we have helped many of our clients through the NDIS to purchase our range of therapeutic products.
  • How much assembly is needed for your adjustable beds?
    Our adjustable beds come pre-assembled and require about 10 percent of assembly in the home. Assembly requirements include attachment of legs, mattress retainer bar and plugging the adjustable bed into a power outlet. For someone who has never assembled one of our adjustable beds before, this whole process will take less than 10 minutes, which excludes removing any existing bed or bed frame.   If you have opted to have our professional team install for you, expect them to be in your home for 25-40 minutes, which will include removing an existing bed and performing a product demonstration.
  • Do your adjustable beds come in different sizes?
    The great thing about our range of premium adjustable beds is, one size does not fit all. We offer Single, King Single, Queen, King & California King. Call us today to discuss our different sizing.
  • Why are Adjustable Beds Better for Health?
    Adjustable beds have gained huge popularity in recent years. Once only found in hospitals, over recent years everyone from elite athletes through to our mature population have upgraded their sleep with the vast array of Adjustable Beds now available. Here are some benefits generally associated with adjustable beds.   Comfort and Support People often ignore comfort & support when it comes to our nighttime slumber. Sleeping on the wrong bed or a bed that has lost all support can place unnecessary pressure on your body, leading to long term issues. Awkward postures can do a lot of harm to your body, which can also cause great pain. Whether it's time to upgrade your existing bed or you're finally ready to prioritise your comfort, an adjustable bed may just be the perfect solution for you.   Promotes Improved Circulation The circulatory system's strength is important to your overall health and well-being and can become more important during the night. In fact, the human body slows down during the night and the heart’s power to maintain circulation can be decreased. While a traditional bed has you sleep flat, adjustable beds allow you to change the angle at which you want to sleep or rest, which helps to promote better circulation. With Sophie, we pair our Premier Plus adjustable bed with a premium memory foam mattress which have been shown to assist with better circulation throughout the night. Lastly, whole-body vibration therapy, built into every Premier Plus adjustable bed, has been shown to significantly increase local area circulation.   Reduce Excess Fluid (Odema) Whilst also assisting with cardiovascular circulation, clinical trials have also shown Whole Body Vibration Therapy may assist with improving the lymphatic circulatory system. One of the functions of the lymphatic circulatory system is homeostasis, which is commonly known as, regulating the amount of fluids our bodies retain. When our lymphatic system is put under pressure, swelling, traditionally in our extremities like our feet, ankles, and calves, occurs. If you or a loved one is suffering from excess fluid, using our range of therapeutic adjustable beds with built-in massage can help to alleviate the excess fluid.   Ease Aches and Pains Our premium range of Premier Plus adjustable beds partnered with our luxurious memory foam mattresses may help to alleviate aches and pains whether they are from peak physical activities or due to our bodies just slowing down as we mature. Whole Body Vibration Therapy has also been shown to improve joint mobility.   Help Alleviate Acid Reflux Adjustable beds also assist in preventing acid reflux which occurs when stomach acids enter into the esophagus. These acids on entering the esophagus can also create a nauseating sensation in the human body. However, adjustable beds allow you to sleep with a right tilt which prevents stomach acids from entering the esophagus and causing nausea.
  • What sets Sophie apart?
    The Sophie Mattress was specifically engineered using four unique layers of cooling, contouring, comforting layers of advanced foam and Latex to increase the pressure relieving properties that helps you sleep better and recover faster. We handed the comfort choice over to you, the customer, with 3 levels of support and comfort to choose from, Plush, Medium and Firm. By going beyond traditional store bought foam mattresses with technologies such as Cool-Gel infused foams, durable and responsive support foam and our ultra breathable Latex we ensured your sleep was as restful as possible. We also partnered with Celliant®, the leading clinically proven responsive textile company on the planet to ensure when purchasing with Sophie you are assured universal comfort, cooler sleep and quicker recover!
  • What is Celliant®?
    Celliant® is a world leading, patented technology which utilizes a blend of proprietary minerals and ingredients embedded into a fiber’s core. The embedded minerals and ingredients convert the body’s natural heat energy in infrared (IR) light and reflects the IR back into the body’s tissue and muscles.
  • What does the 100 night trial actually mean?
    Rather than having expensive bricks and mortar shopfronts so you can lay on a mattress for 5-10 minutes to make a decision that will have an impact on your sleeping life for the next 5-10 years, we prefer you to try our state-of-the-art mattress in the comfort of your own home. You have 100 nights to trial the mattress, which will give you time to test out the three different comfort levels to truly fall in love with your new Sophie mattress. If during 30-100 nights after receiving your Sophie mattress, you decide it isn't for you, simly contact one of our customer service champions to iniatiate the return and full refund. The only thing we require is you sleep on your Sophie mattress for a minimum of 30 nights to get a true sense of how it can help you sleep smarter.
  • When does my item ship?
    Your item will be shipped within 24 hours of you placing your order from one of our national warehouses.
  • Can I have my products delivered to my work address?
    Of course. Make sure you put your prefered delivery address in at checkout.
  • What are some of the things Celliant® has been proven to help with?
    There are a myriad of claims that can be made for products enriched with Celliant® fibres, like your new Sophie mattress. Some of these include: Increased energy Increased thermal eneregy Helps thermoregulation Better endurance Quicker recovery Enhanced performance Increased speed Improved strength Increased stamina Promotes restful sleep Helps increase comfort and promotes restful sleep Increases in local circulation Increase in local oxygenation of the body You can read more at www.Celliant.com  
  • Are there clinical studies to prove Celliant® works?
    Yes, Celliant® technology has been tested and proven in nine clinical studies. University of California, Irvine, University of Calgary, Texas A&M and Loyola University Chicago are some of the respected third-party research institutions that have evaluated Celliant's performance.
  • What does 3-In-1 Adjustability: Plush, Medium & Firm actually mean?
    Being an adjustable mattress refers to Sophie being one mattress that has 3 different levels of comfort and support- Plush, Medium and Firm.The mattress cover itself has a zipper, it is completely removable and machine washable. Once you have removed the mattress cover, it revels two foam cores encased in white 'socks'. We have embroided the comfort level into the inner sock for ease of use. Simply flip the top 10cm sock to change between Plush (blue) and Medium (White with holes). Place the larger 15cm piece on top to achieve the Firm level of comfort and support.
  • How does Celliant® work?
    Celliant® technology uses a proprietary blend of thermo-reactive minerals to convert the bodies natural heat energy leaving your body into infrared light (IR) and reflects it back into the body. Your bodies muscles and tissue absorb the IR and all of the associated benefits.  
  • If Celliant® recycles energy, will I get hot?
    Not at all! One of the great benefits of using Celliant® in the bedding industry is its thermoregulation properties. The process of recycling energy actaully helps to balance body temperature. No one likes to sleep too hot!
  • What is Celliant®?
    Celliant® is a world leading, patented technology which utilizes a blend of proprietary minerals and ingredients embedded into a fiber’s core. The embedded minerals and ingredients convert the body’s natural heat energy in infrared (IR) light and reflects the IR back into the body’s tissue and muscles.
  • What are some of the things Celliant® has been proven to help with?
    There are a myriad of claims that can be made for products enriched with Celliant® fibres, like your new Sophie mattress. Some of these include: Increased energy Increased thermal eneregy Helps thermoregulation Better endurance Quicker recovery Enhanced performance Increased speed Improved strength Increased stamina Promotes restful sleep Helps increase comfort and promotes restful sleep Increases in local circulation Increase in local oxygenation of the body You can read more at www.Celliant.com  
  • Are there clinical studies to prove Celliant® works?
    Yes, Celliant® technology has been tested and proven in nine clinical studies. University of California, Irvine, University of Calgary, Texas A&M and Loyola University Chicago are some of the respected third-party research institutions that have evaluated Celliant's performance.
  • What is Celliant® made from?
    Celliant® is a unique blend of 13 thermo-reactive minerals and additional proprietary ingredients which are extruded into a polyester fiber and then blended with conventional natural and sythetic fibres to create a fabric blend. This fabric, enriched with Celliant® fibres, is then used to create the outter mattress cover in your Sophie mattress.
  • What negative side effects can I expect from using Celliant®?
    There have been no reported allergic reactions to Celliant® since it became available back in 2003. However, allergic reactions to any materials can occur. As the Celliant® technology is combined with both natural and sythentic fibers to create the fabric, you should not use the Sophie mattress if you are allergic to polyester fibers.
  • How does Celliant® work?
    Celliant® technology uses a proprietary blend of thermo-reactive minerals to convert the bodies natural heat energy leaving your body into infrared light (IR) and reflects it back into the body. Your bodies muscles and tissue absorb the IR and all of the associated benefits.  
  • If Celliant® recycles energy, will I get hot?
    Not at all! One of the great benefits of using Celliant® in the bedding industry is its thermoregulation properties. The process of recycling energy actaully helps to balance body temperature. No one likes to sleep too hot!
  • What is a “responsive” textile?
    A responsive textile is a material that interacts with your body. What makes Celliant® a responsive texitile is it recycles your bodies natural energy emissions, in the form of body heat, to improve function and performance of the you the user.
  • Will I feel Celliant® working?
    It really depends! Some users willl notice an effect, however, the majorty of users will not necessarily be able to perceive or feel an increase in circulation, oxygenation or blood flow. Extensive clinical trias have measured an increase in skin oxygen levels (TCPO2) and consistently recorded significant improvements across a wide variety of test subjects. Consumers who try Celliant® often experience increased comfort and an overall improved sense of health.
  • Do Celliant® products require special care or laundering?
    No, Celliant®'s patented technology is actually embedded into the core of the fibers so that it will never wash or wear out, unlike other responsive textiles that use a coating. Because of this, the benefits of Celliant® technology last the life of the fiber, or in our case, the life of the mattress cover. Your Sophie mattress cover can be removed and machine washed at any time. We recommed line drying only.
  • What does the 100 night trial actually mean?
    Rather than having expensive bricks and mortar shopfronts so you can lay on a mattress for 5-10 minutes to make a decision that will have an impact on your sleeping life for the next 5-10 years, we prefer you to try our state-of-the-art mattress in the comfort of your own home. You have 100 nights to trial the mattress, which will give you time to test out the three different comfort levels to truly fall in love with your new Sophie mattress. If during 30-100 nights after receiving your Sophie mattress, you decide it isn't for you, simly contact one of our customer service champions to iniatiate the return and full refund. The only thing we require is you sleep on your Sophie mattress for a minimum of 30 nights to get a true sense of how it can help you sleep smarter.
  • How long until my refund is processed?
    Once our charity partner confirms receipt of your returned mattress, your full refund will be processed within 24 business hours.